I mentioned in an earlier post on having impact that as we go through our day, there are simple things we can do to be intentional in our relationships with others. I wanted to elaborate on that a little more by giving you some very basic gestures to implement in your day-to-day goings.
So here are the 5 easy and effective ways I use to connect with those around me during the day:
1. It doesn't cost you to give a compliment.
Remember the times when you were little and your teacher would compliment your work on an assignment? Or when you got a hive-5 from your coach on a good play? What about recently when your boss recognized you in front of your team or organization?
The times when we've been praised for a job well done are easy to remember. They're the small shining treasures we're proud of and we feel good about. They give us confidence for the days when we don't hear that "thank you" for our hard work.
By contrast, how often do we get told when we're not doing our job? For each time we can remember being recognized for our hard work, I bet most of us can remember five other times when we were not recognized. Ouch.
A lot of times we think we don't need to say "thank you" when someone is doing something they're already expected to do. While I think there are a lot of instances where that's true, I also think it's important to acknowledge that no one has to do anything for you or anyone else. I believe there is a balance between being entitled and being grateful. Sure, a waiter is expected to bring food to my table when I eat out, but I'm still thankful for his service - even if it's an already expected part of his job.
In a case study done by COLLOQUY, a loyalty marketing research and consulting network, they found that we're more likely to vocalize our negative experiences than our positive ones:
"75% of the general population said that when they’ve had a bad experience with a product or service they advise friends and family. That surpasses the 42% who said they always recommend a product or service they really like; the 71% who said they’re always looking to experience something new; and the 67% who said they love telling people about something new they’ve learned."[Hickman, Jill, and Wardah Malik. "Urban Legends: Word-of-Mouth Myths, Madvocates and Champions." COLLOQUY TalkTalk. LoyaltyOne. Cincinnati, OH. March 2011. Reading.]
So it makes you wonder, how often do companies and individuals like our friends, family, and spouses get to hear when they've actually done something right?
Why don't we try something different? The next time you have a good experience, pay attention. Look at the person's name tag who is helping or serving you. Make mental notes and find a few attributes you really liked about the person helping you. Then, highlight those attributes and your experience in a note or phone call to their boss. If you're short on time, many restaurants and businesses have online feedback forms where you can submit your thoughts. It only takes 5 - 10 minutes at most to leave a quick note. And if you need more motivation, some companies will even mail you gift cards to their store or free meal vouchers at their restaurant.
Michael and I once submitted positive feedback on Macaroni Grill's website regarding our waitress. Within 2-3 weeks, we had a personal letter from customer relations and a $25 food gift certificate, thanking us for taking the time to share our experience. That's was basically a free meal for 4 sentences and 5 minutes of our time. Talk about a compliment that didn't cost us anything!
2. Smile like you mean it.
So what's in a smile that something so small can cause us to react in such overt ways? In an article published by Disa A. Sauter and Stephen C. Levinson titled "What's embodied in a smile?" they wrote that:
"... displays of amusement and pride were signaled by smiles, but that amused smiles tended to be open-mouthed, whereas smiles of pride had compressed lips. In contrast, awe was typically expressed with raised eyebrows and a slightly open mouth, but not with smiles. This study highlights that there is likely more than one kind of smile and that different smile configurations may communicate different affective states."[Disa A. Sauter and Stephen C. Levinson (2010). What's embodied in a smile?. Behavioral and Brain Sciences, 33 , pp 457-458 doi:10.1017/S0140525X10001597]
It seems our smiles can literally speak volumes about what we're experiencing internally. Have you thought about what your smile (or lack thereof) is saying to those around you?
A strong, genuine smile makes you feel valuable and important. Conversely, a forced or fake smile can create tension or even hurt someone's feelings. A study from The University of Miami even learned that people who experience rejection might be able to better distinguish a fake smile from the real thing. They hypothesize this is because those who are aquatinted with rejection eventually learn cues that indicate insincerity, which helps them identify when to avoid wasting energies on potentially harmful relationships.[1]
Now really, how many times does someone have to experience rejection before they develop skills for telling the difference between a genuine smile and an insincere smile - all so they won't be hurt? It makes me incredibly sad to think this is life for some people, and particularly here in India among the Dalits and others in poverty. This is an area of innocence that no one should loose. A child learns to trust that a smile means care, love and security. When does that unguarded trust turn to suspicion? I pray we all try to be more aware of our own authenticity in our actions and smiles.
Unfortunately, however, fake smiling doesn't just affect those who have experienced rejection. It can have some pretty big impacts internally for you too. Another study published in the Academy of Management Journal, researchers Brent Scott and Christopher Barnes discovered that fake smiling can actually be worse for you than not smiling at all. In a practice labeled "surface acting", they discovered that employees who were required to "put on a face" for their boss were prone to burn out and in some cases depression.[2]
The need to put on a face to impress typically comes from insecurity. But we are very limited creatures and our well of life only runs so deep, so we can only keep up the performance for so long. To change this we have to look externally to an infinite and pure resource to meet our need. In his very self, Jesus offers an eternal resource of living water that never runs dry or leaves you feeling empty. There is nothing lacking in you when you are filled with Him. When He's living in your heart, you won't be smiling because you have to anymore, you'll suddenly be smiling because you can't help yourself!
The bottom line is that smiling is one of those tiny actions that has huge impact. The next time you're out shopping, meeting new people, ordering food or even talking over the phone, be aware that your smile is affecting those around you just as much as it's affecting you.
So do yourself and others a favor and smile like you mean it!
3. If they matter, remembering their name matters.
Obviously, I believe that human beings are all created in the image of God and because of that, each and everyone of us is valuable independent of what we may think.
So by saying that everyone matters, am I'm saying that everyone deserves having their name remembered?
Well... yes.
Honestly, this really isn't that difficult to do, especially considering most people you run across on a day-to-day basis will have a name tag, name plate or business card to identify them. For everyone else, you'll just have to do it the old fashion way by asking and remembering!
You know that lady who ALWAYS checks you out at the grocery store? You know, the one with the short, brown, stringy hair? Yeah, her name is Wendy. But you knew that already didn't you? And how did you know that? Her name tag.
So now that you knew her name, the next time instead of averting eye-contact by fumbling around in your purse or pretending to be more interested at the trash magazines beside you, ask Wendy how she's doing. She probably won't share a whole lot the first time, but listen for key details. Then the next time you're in there, let Wendy know it's good seeing her again and bring up a few of the things she mentioned last time. It will show her you genuinely care and she'll begin to open up a little more each and every time.
Heck, she may even begin to like scanning that stinky cheese and fish you always buy.
We all want to feel special, and whether we like our name or not, a bit of our identity is attached to it. Remembering a person's name is like saying, "I know there are 7 billion people on this planet, but you're important to me and you matter!"
So by saying that everyone matters, am I'm saying that everyone deserves having their name remembered?
Well... yes.
Honestly, this really isn't that difficult to do, especially considering most people you run across on a day-to-day basis will have a name tag, name plate or business card to identify them. For everyone else, you'll just have to do it the old fashion way by asking and remembering!
You know that lady who ALWAYS checks you out at the grocery store? You know, the one with the short, brown, stringy hair? Yeah, her name is Wendy. But you knew that already didn't you? And how did you know that? Her name tag.
So now that you knew her name, the next time instead of averting eye-contact by fumbling around in your purse or pretending to be more interested at the trash magazines beside you, ask Wendy how she's doing. She probably won't share a whole lot the first time, but listen for key details. Then the next time you're in there, let Wendy know it's good seeing her again and bring up a few of the things she mentioned last time. It will show her you genuinely care and she'll begin to open up a little more each and every time.
Heck, she may even begin to like scanning that stinky cheese and fish you always buy.
We all want to feel special, and whether we like our name or not, a bit of our identity is attached to it. Remembering a person's name is like saying, "I know there are 7 billion people on this planet, but you're important to me and you matter!"
4. Please just shut up and listen.
"If A equals success, then the formula is A equals X plus Y and Z, with X being work, Y play, and Z keeping your mouth shut." - Albert Einstein
Have you ever been pouring your heart out about a really frustrating problem, only to have the "listener" TELL you what you need to do? Or worse, they end up telling you how you ought to feel, basically making your emotional experience illegitimate?
Next they'll somehow turn your vent session around to focus on them and their personal problems. Before you know it, you're somehow consoling the person who's supposed to be consoling you!
I sheepishly admit to being that person on more than one occasion. And I'm sure there's been several times I've made people want to ask: "Ashley, will you please just shut up and listen?!"
I read once that if you want to persuade someone you're a good friend, then be quiet and listen. Unfortunately, listening is not a strength for most of us. But with some practice and refocusing, we can all learn to become better listeners.
The first step to being a good listener involves, you guessed it: learning how to listen! Too often we're more focused on getting to say what's on our mind than paying attention to the other person talking. Often times, what a person doesn't say communicates a lot more than what they do say. But when we're not fully invested in the person in front of us, we may end up missing those subtle details or hidden information. Listening involves taking the focus off of yourself and giving your full attention to the person speaking.
Christian philosopher Greg Koukl once shared in a lecture that if you want people to think you're interesting, ask questions! So the second step to being a better listener is to ask relevant questions. And asking questions actually helps you as much as it helps the person talking because it keeps you engaged in the conversation and it communicates interest in the speaker.
Then, depending on the conversation or person, there may be an opportunity to give advice or feedback -- but don't be surprised if some people are just happy to have someone listen to them.
To give you an example, last year Michael and I spent the weekend together with some friends in Arkansas at a healing conference. In the evening we went out to a Wal-Mart to heal people in Jesus' name. We were able to minister to several people, but just before leaving, Michael and I saw a lady in a motorized cart. Since we were in "healing mode" we weren't anticipating that maybe this woman just needed someone to listen when we initially approached her.
It turned out, she did have an illness and some pain, but she had recently moved to Arkansas with no family or friends, and the family she did have wouldn't speak to her. So in this case taking the time to let this woman vent and cry meant more to her than not having to use her motorized cart. Listening was the most loving thing we could have done.
Which leads me to the third step in becoming a good listener: Being a good listener means being flexible.
Listening is a full-time job, and you have to be ready in and out of season. I'm not saying let people "dump" on you all the time and use you to justify their unhealthy behaviors. I'm saying be giving in your time and flexible in your actions. Meaning, give people the time of day and don't give canned responses. We're all individuals with unique needs at different times in our life. Can you give 100% of your time to every single person on the planet, obviously the answer is no. But with healthy boundaries, you can at least give some of your listening time to those you encounter day-to-day.
By giving your full attention, asking the right questions, and being sensitive to where that person is at you'll become an effective listener, and through love, bring comfort to someone's day.
5. Being loyal does not mean you have to be a creeper.
Building a relationship takes time - something that most of us seriously lack. Fortunately with a little more intentionality and focus, you can build relationships with people practically anywhere you go.
The moment most of us left high school or college, making friends instantly became very difficult. The bubble that gave context and routine to our friendships popped with graduation, and despite all the oaths, swearing and promises we made - we eventually lost touch with most folks.
We enter the "real world" guaranteed with less structure, similarities and time than we had while in school. Suddenly we don't have to have lunch or class with the same people everyday. Sure you work with the same people seven days a week, but you quickly learn that you're not necessarily obligated to interact with them in meaningful ways. And it's that convenient little option that, while freeing at first, can eventually shut you off to making new friends.
So now when you get off work and stop in by the convenient store, you maintain that same attitude: "I have my own tasks to take care of and I'm not obligated to interact with anyone outside of my bubble." So you get your cigarettes, pay for your gas and treat the cashier just like a program on your computer. You insert cash and get back a product.
Let's say this is the case for you. Every day, for the next three years, you make a stop at this particular convenient store on your way home. If we were to multiply the average number of working days in the U.S. (260) by those three years, that means you could potentially be visiting this convenient store 780 times. That's 780 times you could have the opportunity to learn the cashier's name, how his day went, how his kids are doing, or what his plans were for the weekend. That might even be enough time to figure out if you even like the guy or not!
Whether this is your routine or not, my point is, it doesn't take being a complete stalker to get to know someone. If you like buying lotto tickets, try going to the same gas station that's on your way home and getting to know the cashier. Like coffee? Visit the same coffee shop before you go into work in the mornings and have a little small talk with the barista. Was that frozen yogurt last Friday night amazing? Go back next Friday, and this time, invite your friends and introduce them to the manager. (By the way, Michael and I have actually done this and scored free yogurt and coupons in the process.)
By practicing loyalty to a certain location or person you allow for an increased opportunity for relationship. I'm not saying break the bank by driving to the other side of town and ordering a mocha frape maximum grande every single day of the week. I'm saying as you go look for occasions to build a relationship with people you already come into contact with.
Michael and I like coffee. As in really like coffee. Hold the Starbucks, if you please - we want the good stuff. We've invested in different specialty brewers, grinders and we occasionally even roast our own beans. So does it make sense for us to go out and spend $56 a week on coffee when we have everything we need to make an amazing cup at home? Of course not. But once a week or so, on our date night, we make a visit to a local coffee shop. Why? Because $8 a week is worth a friendship or at least getting to know someone a little better.
Take for instance the story I shared about the woman at the coffee shop in Houston. Michael and I have made it a point to visit this particular coffee shop at least once every time we're in Houston. And because of that effort, it's opened up a realm of influence into the owner's life. So much so that she's cried on our shoulder and we've been able to pray with her. All that just from taking time to talk to her like a human being and not a coffee-making robot.
There are probably countless ways you can build relationship with people. Be creative and think of those you already have regular contact with that no one else does. Is it the elderly lady that walks her dog when you run every night? Is it the Post Office clerk that works every Friday when you go to mail your bills? Is it the homeless man on that one intersection right before you turn onto the highway? Is there someone who needs compliment or smile that I'm in a unique position to give? Is there someone worth remembering their name and who needs me to listen when no one else will?
Contrary to what some may still think, this kind of an effort doesn't make you a weirdo. It may make you an exception to the hundreds of other people that walk through a person's life - but it does not make you creepy. You just need to ask yourself: If you don't care to be loyal and make an investment in that person's life, who else will?
The moment most of us left high school or college, making friends instantly became very difficult. The bubble that gave context and routine to our friendships popped with graduation, and despite all the oaths, swearing and promises we made - we eventually lost touch with most folks.
We enter the "real world" guaranteed with less structure, similarities and time than we had while in school. Suddenly we don't have to have lunch or class with the same people everyday. Sure you work with the same people seven days a week, but you quickly learn that you're not necessarily obligated to interact with them in meaningful ways. And it's that convenient little option that, while freeing at first, can eventually shut you off to making new friends.
So now when you get off work and stop in by the convenient store, you maintain that same attitude: "I have my own tasks to take care of and I'm not obligated to interact with anyone outside of my bubble." So you get your cigarettes, pay for your gas and treat the cashier just like a program on your computer. You insert cash and get back a product.
Let's say this is the case for you. Every day, for the next three years, you make a stop at this particular convenient store on your way home. If we were to multiply the average number of working days in the U.S. (260) by those three years, that means you could potentially be visiting this convenient store 780 times. That's 780 times you could have the opportunity to learn the cashier's name, how his day went, how his kids are doing, or what his plans were for the weekend. That might even be enough time to figure out if you even like the guy or not!
Whether this is your routine or not, my point is, it doesn't take being a complete stalker to get to know someone. If you like buying lotto tickets, try going to the same gas station that's on your way home and getting to know the cashier. Like coffee? Visit the same coffee shop before you go into work in the mornings and have a little small talk with the barista. Was that frozen yogurt last Friday night amazing? Go back next Friday, and this time, invite your friends and introduce them to the manager. (By the way, Michael and I have actually done this and scored free yogurt and coupons in the process.)
By practicing loyalty to a certain location or person you allow for an increased opportunity for relationship. I'm not saying break the bank by driving to the other side of town and ordering a mocha frape maximum grande every single day of the week. I'm saying as you go look for occasions to build a relationship with people you already come into contact with.
Michael and I like coffee. As in really like coffee. Hold the Starbucks, if you please - we want the good stuff. We've invested in different specialty brewers, grinders and we occasionally even roast our own beans. So does it make sense for us to go out and spend $56 a week on coffee when we have everything we need to make an amazing cup at home? Of course not. But once a week or so, on our date night, we make a visit to a local coffee shop. Why? Because $8 a week is worth a friendship or at least getting to know someone a little better.
Take for instance the story I shared about the woman at the coffee shop in Houston. Michael and I have made it a point to visit this particular coffee shop at least once every time we're in Houston. And because of that effort, it's opened up a realm of influence into the owner's life. So much so that she's cried on our shoulder and we've been able to pray with her. All that just from taking time to talk to her like a human being and not a coffee-making robot.
There are probably countless ways you can build relationship with people. Be creative and think of those you already have regular contact with that no one else does. Is it the elderly lady that walks her dog when you run every night? Is it the Post Office clerk that works every Friday when you go to mail your bills? Is it the homeless man on that one intersection right before you turn onto the highway? Is there someone who needs compliment or smile that I'm in a unique position to give? Is there someone worth remembering their name and who needs me to listen when no one else will?
Contrary to what some may still think, this kind of an effort doesn't make you a weirdo. It may make you an exception to the hundreds of other people that walk through a person's life - but it does not make you creepy. You just need to ask yourself: If you don't care to be loyal and make an investment in that person's life, who else will?
The place where everybody knows your name.
Just reading those words instantly bring the melody of the theme song from Cheers to mind.
We all want to believe there's a place for us in the world. A place with genuine smiles, friends, laughter and warmth. A place where we can catch a break and let our guard down. And I think that's the reason so many of us warm up to the song "Where Everybody Knows Your Name".
I believe the Church should be that place for the world. (And by Church, I mean the living, breathing, moving Body of Christ - not necessarily the fixed structure made of four walls and a steeple.)
I believe as the walking, talking Body of Jesus we can be the place where people come to meet with a familiar friend, one who knows their name and listens when they had a bad day. Sinners and tax collectors wanted to be around Jesus. They felt comfortable around him because he gave them the time of day. He didn't treat them like a bunch of hopeless, unlawful scumbags. He treated them like human beings who were desperately loved by an all good and all wonderful Father.
Can people say that they feel comfortable around you, just like Jesus? Can people say that they feel special when they're around you, just like Jesus? Can people say they see Jesus when they see you?
As an ambassador in chains to the Gosepl (Jesus), the answer to all those questions should be yes, yes, yes! If not, maybe it's time to reevaluate who we're reflecting and adjust our mirrors to see Jesus!
We all want to believe there's a place for us in the world. A place with genuine smiles, friends, laughter and warmth. A place where we can catch a break and let our guard down. And I think that's the reason so many of us warm up to the song "Where Everybody Knows Your Name".
I believe the Church should be that place for the world. (And by Church, I mean the living, breathing, moving Body of Christ - not necessarily the fixed structure made of four walls and a steeple.)
I believe as the walking, talking Body of Jesus we can be the place where people come to meet with a familiar friend, one who knows their name and listens when they had a bad day. Sinners and tax collectors wanted to be around Jesus. They felt comfortable around him because he gave them the time of day. He didn't treat them like a bunch of hopeless, unlawful scumbags. He treated them like human beings who were desperately loved by an all good and all wonderful Father.
Can people say that they feel comfortable around you, just like Jesus? Can people say that they feel special when they're around you, just like Jesus? Can people say they see Jesus when they see you?
As an ambassador in chains to the Gosepl (Jesus), the answer to all those questions should be yes, yes, yes! If not, maybe it's time to reevaluate who we're reflecting and adjust our mirrors to see Jesus!
"Making your way in the world today takes everything you've got. Taking a break from all your worries, sure would help a lot. Wouldn't you like to get away? Sometimes you want to go where everybody knows your name, and they're always glad you came. You wanna be where you can see, our troubles are all the same. You wanna be where everybody knows Your name. You wanna go where people know, people are all the same. You wanna go where everybody knows your name..."
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2. Michigan State University. "For a better workday, smile like you mean it." ScienceDaily, 22 Feb. 2011. Web. 21 Nov. 2011.